SERVICE & SUPPORT

Total Care is the commitment Authentic Data Solutions makes to our customers. Whether your requirement is for on-site service, or you decide to bring your equipment to our repair center, ADS will provide you with the type of service you need.

Technical Support Capabilities
Our factory certified Service Team provides you with technical consultation and support utilizing the latest techniques and diagnostics. All ADS Technicians are factory trained to support products that we sell and service including:

Thru our value added support services we will help you protect your investment!

Total Care Agreement
An Authentic Data Solutions Total care Agreement (TCA) is an extension of our commitment to ensure the proper care and maintenance of your equipment. An annual TCA includes options for on-site or depot service, and provides all parts, labor, and travel at no additional charge during regular business hours*, two (2) Preventive Maintenance service calls per year, free phone support, and Total Customer discounts on supplies and services. Any Authentic Data Solutions TCA can be tailored to meet your service – or budget requirements. Just let us know what you need!

For additional information about ADS Support Services, please contact us by phone or service@authenticdata.net.

*Authentic Data Solutions business hours are M- F, 8:00 a.m. – 5:00 p.m. MST. Standard TCA coverage does not include after hours or holidays support. Contact ADS for standard service rates.